JPM Chase Careers | Associate Banker - PT Job, Villanova, PA

JPMorgan Chase & Co

Job Description

Associate Banker

As an Associate Banker at Chase, you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport and introduce them to our One Chase family. You will also teach clients how to use self-service options – help them enroll in & use tools so they can bank how, when and where they want.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase

• Assisting customers and making clients feel appreciated

• Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform

• Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels

• Proactively collaborating with others to help customers

• Helping build relationships with customers by connecting them with team members who can help them address their financial needs

• Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements

• Supporting customer with traditional banking needs and complex service transactions putting the customer’s needs at the center of everything

• Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals

Job Requirements

• Ability to make personal connections, engage customers, and always be courteous and professional in a team environment

• Strong desire and ability to influence, educate and connect customers to technology

• Exudes confidence with clients when sharing product knowledge and solutions

• Excellent interpersonal communication skills, as well as strong attention to detail and time management

• Professional, thorough and organized with strong follow-up skills

• Active listening skills to ensure the best way forward is identified for each customer

• Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together

• Minimum 6 months of customer service experience, i.e. teller experience

• High school diploma or GED equivalent required

Job Details

Company Name: JPMorgan Chase & Co.

Employment Type: Part-time

Job Location: Villanova, PA, United States

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