Chase Careers | Branch Manager Trainee, Seattle

JPMorgan Chase & Co

Job Description

Branch Manager Trainee

As a Branch Manager you will ensure the branch will meet and exceed customer expectations and will create a customer obsessed culture in the branch. You will direct all aspects of branch operations, grow the deposits and investments of the branch and coach bankers and tellers. You will also be responsible for creating an environment that influences the use of technology to meet the customers’ needs of today and the future. You will collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Act as the standard bearer of Chase and create a world-class customer experience

• Partner with tellers to make every entrance into the branch a warm and welcome one

• Assist bankers and partners in maintaining customer relationships

• Educate clients on how to use our digital platforms to bank and invest when, where and how they want

• Build partnership with local businesses to build brand in local market area through strong community involvement

• Build relationships by promoting a client/customer centered organization and proactively addresses customer needs

• Create an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture

• Address client issues promptly and effectively

• Manage and coach branch employees to engage customers

• Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer

• Work with individual bankers and tellers to identify customer needs

• Bring out the best in the branch employees by providing training, coaching, and motivation

• Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes

• Drive deposits & investments growth for the branch

• Create branch-specific strategies to grow the business

• Use reporting to identify high potential and at-risk customers

• Partner with bankers in cultivating new and existing deposits

• Work with partners, including financial advisors and home lending advisors, to grow investments

• Improve revenues and expenses and grow the business, while exceeding customer expectations

Job Requirements

Job Details

Company Name: JPMorgan Chase & Co.

Employment Type: Full-time

Job Location: Seattle, WA, United States

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