Chase Bank Jobs | Customer Service Sapphire Card - Specialist I, Springfield, MO

JPMorgan Chase & Co

Job Description

Customer Service Sapphire Card - Specialist I

Our Credit Card Customer Service group provides exceptional customer service to Chase brand and Co-brand credit account customers. As a Customer Service Specialist, you will be responsible for taking inbound calls from customers, verifying account information and identifying our customer’s needs. Specialists will be well versed in products and services and will be able answer customer’s inquiries that may include balance inquiries, balance transfers, payments, fees, and disputes. Specialists will take ownership to resolve customer requests, concerns and complaints to drive customer satisfaction and their likelihood to recommend Chase to others.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Successful Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:

• Are very comfortable communicating with customers in a metrics-driven environment

• Are able to navigate multiple technologies while staying engaged our customers

• Demonstrate resiliency, and extreme adaptability in a fast paced environment

• Possess strong customer focus with the ability to have detailed conversations with our customers

• Take ownership of each customer interaction while treating customers with respect and responding with empathy

• Document customer account activities thoroughly and concisely

• Demonstrates personal excellence including punctuality, integrity and accountability

• Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Make appropriate decisions on behalf of our customers quickly and effectively

• Effectively prioritize work to ensure efficiency

• Are required to abide by all applicable regulatory and department practices and procedures

• Have the ability to work independently and in a team environment

• Think critically and exercise independent judgement

Job Requirements

• High School diploma/GED required

• Must be willing to work in an environment that requires 100% phone-based customer interaction

• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face

• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

Job Details

Company Name: JPMorgan Chase & Co.

Employment Type: Full-time

Job Location: Springfield, MO, United States

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