Wells Fargo Jobs | Customer Success Specialist- Credit Card ($17/hr) Phoenix, AZ
Job Description
Customer Success Specialist- Credit Card
Salary: Starting rate $17.00 per hour, plus eligible to participate in the Wells Fargo CSBBO Contact Center Incentive Compensation Plan with the opportunity to earn quarterly incentive
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include CSBBO Customer Service, Deposit and Settlement Operations, Electronic & Commercial Services, Enterprise Utility Services, Fraud and Claims Management, Operations Business Excellence and Support, and Unclaimed Property.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Delivering a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
Quickly answering customer inquiries via phone responding to routine to moderately complex inquiries and resolving customer issues in a friendly and courteous manner.
Excelling in a fast paced, collaborative environment that requires accuracy, multitasking and effective communication.
Navigating multiple computer systems; researching and assessing customer needs and offering appropriate solutions.
Job Requirements
6+ months of experience assessing and meeting the needs of customers and/or solving customer problems demonstrated through work or military experience
Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Ability to influence, educate, and connect customer to technology and share the value of digital banking options
Good attention to detail and accuracy skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Basic Microsoft Office skills
Experience delivering results in a fast-paced, deadline driven environment
Ability to quickly learn business operations and processes
Excellent verbal, written, and interpersonal communication skills
Ability to negotiate, influence, and collaborate to build successful relationships
Ability to be flexible and adjust plans quickly to meet changing business needs
Desired Qualifications
Job Details
Company Name: Wells Fargo
Employment Type: Full-time
Job Location: Phoenix, Arizona, United States
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