Bank of America Careers | Advanced Client Solutions Associate (Inside Sales Rep) Job, Brea, CA
Job Description
Advanced Client Solutions Associate (Inside Sales Rep)
As part of the Bank of America team, Advanced Client Solutions Associates listen to our clients to understand which products and services are best suited for their unique needs while providing an exceptional client experience. Make a difference where it counts by joining our team at Bank of America. We’re seeking skilled sales professionals who can advise and advocate for our client’s most important financial needs. Associates are sales professionals who work in a call center and understand that being there for our clients is our number one priority.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
Working in a collaborative environment with a team of professional preferred sales agents and managers in a call center.
Communicating with clients throughout the entire shift with structured breaks.
Navigating multiple computer systems while interacting with the client.
Listening to, understanding and providing needs-based sales solutions for our clients.
Incentive opportunities for meeting and/or exceeding critical performance standards.
Opportunity for advancement with structured career development paths.
World-class suite of benefits including tuition and child care reimbursement and employee discount programs.
Job Requirements
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
Is comfortable receiving ongoing performance feedback and coaching
Is comfortable with ongoing change and learning new technology/processes
Has a minimum of one year of sales experience with cross-selling, upselling or referring products
Has at least an intermediate level of proficiency with computers
Is self-motivated with excellent organizational skills
Has strong decision-making and problem-solving skills
Experience in the banking/financial industry
Experience working in a call center
Experience in telephone sales
Desired Skills
Job Details
Company Name: Bank of America
Employment Type: Full-time
Job Location: Brea, California, United States
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