Chase Careers | Specialist 1- Disputes by Phone, Westerville, OH
Job Description
Specialist 1- Disputes by Phone
Speak with customers while researching billing errors and looking for resolutions. Investigate and research charges both via phone and online with merchants for customers
Duties and Responsibilities
Your main responsibilities in this role include the following:
Are very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged our customers
Demonstrate resiliency, and extreme adaptability in a fast paced environment
Possess strong customer focus with the ability to have detailed conversations with our customers
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Document customer account activities thoroughly and concisely
Demonstrates personal excellence including punctuality, integrity and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of our customers quickly and effectively
Effectively prioritize work to ensure efficiency
Are required to abide by all applicable regulatory and department practices and procedures
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
Job Requirements
High School diploma/GED required
Must be willing to work in an environment that requires 100% phone-based customer interaction
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
Job Details
Company Name: Chase
Employment Type: Full-time
Job Location: Westerville, OH, United States
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