Chase Bank Jobs | Specialist I - Credit Card Customer Service - Freedom, Tempe, AZ
Job Description
Specialist I - Credit Card Customer Service - Freedom
Our Credit Card Customer Service group provides exceptional customer service to Chase brand and Co-brand credit account customers. As a Customer Service Specialist, you will be responsible for taking inbound calls from customers, verifying account information and identifying our customer’s needs. Specialists will be well versed in products and services and will be able answer customer’s inquiries that may include balance inquiries, balance transfers, payments, fees, and disputes. Specialists will take ownership to resolve customer requests, concerns and complaints to drive customer satisfaction and their likelihood to recommend Chase to others.
Benefits and Offers
Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance and more
Provide opportunities for professional growth and advancement
Provide a work environment of high energy employees that are trained, coached, focused and driven
Provide paid classroom and on the job training including industry leading benefits that start on day 1
Respect and value diversity, integrity and teamwork
Duties and Responsibilities
Your main responsibilities in this role include the following:
Are very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged our customers
Demonstrate resiliency, and extreme adaptability in a fast paced environment
Possess strong customer focus with the ability to have detailed conversations with our customers
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Document customer account activities thoroughly and concisely
Demonstrates personal excellence including punctuality, integrity and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of our customers quickly and effectively
Effectively prioritize work to ensure efficiency
Are required to abide by all applicable regulatory and department practices and procedures
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
Job Requirements
High School diploma/GED required
Must be willing to work in an environment that requires 100% phone-based customer interaction
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
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