Chase Bank Jobs | Specialist I - Retail Customer Service, San Antonio, TX

JPMorgan Chase & Co

Job Description

Specialist I - Retail Customer Service

Our Retail Customer Service group provides exceptional customer service to Chase check and savings account customers. Specialists will take inbound calls from customers, including balance inquiries, funds transfers, stop payments, fee inquiries, and claims. Specialists will be well versed in these products and services to answer customers’ questions, help customers with problems, manage complaints, and drive customer satisfaction and likelihood to recommend Chase to others.

Duties and Responsibilities

Your main responsibilities in this role include the following:

Job Requirements

• High School diploma/GED required

• Must be willing to work in an environment that requires 100% phone-based customer interaction

• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face

• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

• Are very comfortable communicating with customers in a metrics-driven environment

• Are able to navigate multiple technologies while staying engaged our customers

• Demonstrate resiliency, and extreme adaptability in a fast paced environment

• Possess strong customer focus with the ability to have detailed conversations with our customers

• Take ownership of each customer interaction while treating customers with respect and responding with empathy

• Document customer account activities thoroughly and concisely

• Demonstrates personal excellence including punctuality, integrity and accountability

• Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Make appropriate decisions on behalf of our customers quickly and effectively

• Effectively prioritize work to ensure efficiency

• Are required to abide by all applicable regulatory and department practices and procedures

• Have the ability to work independently and in a team environment

• Think critically and exercise independent judgement

Job Details

Company Name: Chase

Employment Type: Full-time

Job Location: San Antonio, TX, United States

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