Bank of America Careers | Loan Admin Services Rep II, Jacksonville, Florida
Job Description
Loan Admin Services Rep II
Primary responsibility is to serve as point of contact for assigned client for all loan related servicing matters on highly complex deals. With minimal supervision, deliver the highest level of service to lenders/investors, borrowers, vendors and internal business units while ensuring compliance with servicing agreements, government regulations and/or Company policies. Keys all transactions into System of Record/Loan Servicing System and/or workflow tool. Ensures all communication occurs timely and accurately. Monitor assigned loans to ensure funding and payment compliance with loan servicing agreements, loan documentation and Lender/Investor instructions. Coordinate fundings with Fulfillment and Assignment Desk as needed. Monitor, research or instruct payment processing for borrower payments, disbursements, fees, and collect appropriate fees due lender or servicer. Perform payoff quotes and related calculations including prepayment calculations. Maintain past due principal, interest and fees as well as reconciliation exceptions within acceptable levels. May assist junior Loan Administrators with their primary responsibilities and assists managers in directing workflow and performing QA.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Job Requirements
Experience in Internal reconcilement control group will reconcile the sub-ledger to the Bank’s General Ledger.
LoanIQ Experience.
Report un-reconciled debit and credit items for review and action.
Establish reconciliation related governance routines within the Credit organization.
Ensure compliance with key controls and work to close identified gaps.
Ensures all communication occurs timely and accurately.
Perform data quality and integrity checks.
Work with technology to identify and resolve ledger system to ledger exception tied to technology defects within our loan systems.
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Excels in working among diverse viewpoints to determine the best path forward.
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Other Qualifications
Job Details
Company Name: Bank of America
Employment Type: Full-time
Job Location: Jacksonville, Florida, United States
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